Help & FAQ

When you place an order, you have a right to cancel and return your order within 7 days of receiving your goods.

Products that are cut to your bespoke size, such as carpets and vinyl’s for example, are excluded from our returns policy, and cannot be cancelled once cut and dispatched from the suppliers/manufacturers.

Laminate’s and woods however are not cut to size, and can be refunded, provided they are in their original packaging and not fitted.

Please note that in any case of cancellation, you are responsible for the organising and cost of returning of the item(s). Goods that are being returned will be subject to a 30% restocking charge. Any refund will be applied once goods have been returned to our depot and inspected.

All items must be returned in the original packaging and the same condition in which they were received.

Any cancellation must be notified to us by email as soon as possible (within the 7 days of receiving the goods).

Your money will be refunded within 30 days of your cancellation.

Yes. Simply email us the name of the product you have seen, and where you have seen it – and we will do our very best to save you money.

Yes. The artificial grass we sell at Carpets And More can be easily installed as a DIY project. Due to it’s special backing that allows drainage, you can even install the artificial grass outside yourself. You will need some tools and to take your time.

Choosing the right vinyl will depend on where you intend for it to be installed. For areas where your vinyl floor is likely to get wet – then it is advised you choose a vinyl with a non-slip rating of R9 or above. This will ensure your vinyl floor does not become dangerously slippery when wet.

For areas where your vinyl floor is likely to receive a lot of traffic it is advised to choose a vinyl that is heavy domestic rated – also, the thicker the wear layer the better.

All of the vinyl we stock at Carpets And More are heavy domestic rated or above, and of a quality that will allow you to have them installed in most rooms in your home, with peace of mind.

When measuring your room, make sure to measure the very longest point, and the very widest point – ensuring to allow into any alcoves or recesses.

Remember, your flooring should go under your door, so make sure you measure into the door frame.

Also, allow at least 10cm (4 inches) extra on the length and width for cutting allowance.

Once you have done this, simply enter the length and width of your room into the room calculator for the flooring of your choice – and it will automatically calculate how much you need.

For areas where your vinyl floor is likely to receive a lot of traffic it is advised to choose a vinyl that is heavy domestic rated – also, the thicker the wear layer the better.

All of the vinyl we stock at Carpets And More are heavy domestic rated or above, and of a quality that will allow you to have them installed in most rooms in your home, with peace of mind.

As we supply nationally, it is very difficult for us to provide a national fitting service. However, the National Institute of Carpet & Floorlayers is a national body of qualified floorlayers, which has a directory of fitters near you. Simply enter your postcode and qualified fitters near your area will be shown in the directory for you to choose from.

Choosing the right laminate for your home will depend on where you wish to have it installed. If you wish to have your laminate floor in a high traffic area, such as a hall way or lounge for example, make sure to choose one that is heavy domestic rated or above, with a thickness of 7mm or above.

For rooms with medium foot fall, such as bedroom, choose a laminate that is medium domestic rated or above – all of our ranges qualify for this, so you can choose with peace of mind.

If you wish to have a laminate floor in an area prone to getting wet, such as a kitchen or bathroom, make sure to check the suitability of the laminate first – the Quick-Step Lagune collection is perfectly suitable and specially designed for these areas.

Solid wood comes as one layer thick of solid wood per plank. Engineered wood however, is several layers of wood sandwiched together with a final thick layer of the selected wood on top. Engineered wood is more structurally stable and is even suitable for floors that have under floor heating.

Both woods can be sanded down several times, depending on the top wear layer of the particular wood.

All our wood flooring is sourced responsibly, and provide you with a superior finished product to last you many years.

For rooms with medium foot fall, such as bedroom, choose a laminate that is medium domestic rated or above – all of our ranges qualify for this, so you can choose with peace of mind.

If you wish to have a laminate floor in an area prone to getting wet, such as a kitchen or bathroom, make sure to check the suitability of the laminate first – the Quick-Step Lagune collection is perfectly suitable and specially designed for these areas.

Yes. We provide up to 3 samples delivered to your door, helping you make the right decision on colour and texture.

Simply click on the ‘Order Sample’ button on your desired flooring, which is then added to your basket, ready for you to enter your delivery details for dispatch.

Both woods can be sanded down several times, depending on the top wear layer of the particular wood.

All our wood flooring is sourced responsibly, and provide you with a superior finished product to last you many years.

For rooms with medium foot fall, such as bedroom, choose a laminate that is medium domestic rated or above – all of our ranges qualify for this, so you can choose with peace of mind.

If you wish to have a laminate floor in an area prone to getting wet, such as a kitchen or bathroom, make sure to check the suitability of the laminate first – the Quick-Step Lagune collection is perfectly suitable and specially designed for these areas.

You can place an order online by selecting the desired product(s), entering the amount required, inputting your delivery details, and inputting your preferred payment details.

Our payment gateways are highly secure and no payment details are stored.

Delivery will take from approximately 3-7 working days of the order being placed before 12pm. Though some products can take longer due to supplier lead times – feel free to contact our team with the name of the product and the quantity you require and we can advise.

If you have a specific delivery date in mind, simply select the desired date on the ‘Delivery Details’ calendar when confirming your order, and we will aim to get your delivery to you on this date, though please note these dates selected are not guaranteed and subject to product availability.

Please note: Some flooring takes longer to arrive, particularly if coming from abroad – feel free to get in touch with the range name, colour and size and our team can help advise a more accurate.